Recognition:Bangalore-based firm, CDC Software Corporation, a hybrid enterprise software provider of on-premise and cloud deployments, has been recognised as a leader in ‘The Forrester Wave: CRM Suites Customer Service Solutions' Forrester Research Inc., dated July 19, 2010, according to a press release by the firm.
In the report, Forrester evaluated 19 CRM suite customer service solutions. CDC Software was among a total of seven vendors recognised as “Leaders: A variety of solutions to fit different needs.” According to the Forrester report, CDC Software delivers a “user-friendly, flexible and cost-effective solution with Pivotal CRM”. It leverages Microsoft technology to offer a solution that is highly flexible and adaptable to complex use cases.
The Forrester report states that Pivotal CRM “offers native support for rich Internet application frameworks such as Ajax and Microsoft Silverlight to provide a better UI than can traditionally be accomplished through Internet applications and make them more similar to desktop applications. CDC Pivotal has very strong reliability, availability, offline support and time-to-value.”
Nagaraja Prakasam, Managing Director, South and Southeast Asia for CDC Software, said: “We are thrilled to have Pivotal CRM again cited as a leader in a Forrester Wave report.”
CDC Pivotal CRM 6.0 is a customer relationship management platform based on Microsoft.NET Framework 3.5, Windows 7, Windows Server and Microsoft's SQL Server.
Managing the workforce
Kronos, a workforce management solutions firm, has released new mobile applications for the workforce management domain. These apps aim at improving productivity by making it easier for managers and employees to complete a wide range of workforce-related tasks using a variety of mobile devices.
These apps are delivered as native applications for the Android, iPhone, BlackBerry, and iPad tablet, providing a familiar user experience in each environment.
A Java-based option is also available which runs on a wide range of mobile devices like Nokia. Kronos mobile applications give employees and managers flexibility in how they interact with each other and provide an anytime, anyplace, instant connection to the Kronos Workforce Central suite.
For employees this translates into easy access to critical aspects of their working life from the mobile devices they already use and are familiar with. It will enable employees to track their work in real time, leading to the automatic creation of timely and accurate timesheets.
Employees can quickly and easily review information such as schedules and timecards. They can request time off and, if appropriate, punch in and out from remote work locations For managers it means more time to focus on running their operation.